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Emergency Life Support Team

Quality Assurance

“Our purpose is to empower everyone with life-saving first aid knowledge and skills, delivered through accessible, engaging, and empathetic training. We aim to inspire a sense of confidence, courage, and unwavering compassion, ensuring that everyone feels prepared to act decisively and caringly in an emergency.”

Your Partner in Exceptional First Aid Training: The Power of Self-Regulation

 

At our core, we believe that first aid training should be more than just a certificate on the wall—it should be engaging, relevant, and truly life-saving. As a self-regulated first aid training company, we have chosen a path that prioritises quality, flexibility, and real-world application over bureaucratic overhead.

The Health and Safety Executive (HSE) does not approve or regulate training providers; instead, they require employers to conduct due diligence on their chosen provider. Our self-regulated model is built specifically to make that due diligence process easy for you, while delivering a superior learning experience for your team.

 

What Self-Regulation Means for Your Business

 

Choosing a self-regulated provider like us offers distinct advantages that an externally regulated body often cannot match:

 

1. Uncompromising Quality and Current Guidelines

 

Expert Oversight: We are not waiting for an external body to audit us. We maintain a rigorous, internal Quality Assurance (QA) system managed by highly experienced subject matter experts and medical professionals.

 

Current Practice: Our course content is always aligned with the latest guidelines, this ensures your staff are trained to the most current, effective, and evidence-based standards available.

 

Advisory bodies:

 

Instructor Excellence: Every one of our instructors holds both a valid First Aid at Work certificate as a minimum and a formal teaching qualification, backed by verifiable professional experience in their field.

 

2. Tailored, Flexible Training Solutions

 

Beyond the Standard: Regulated courses are often rigid. Our self-regulated status allows us the flexibility to adapt the standard curriculum to your company’s specific risk profile. If you operate in a high-risk industry or a remote environment, we can seamlessly integrate specialist modules (like catastrophic bleeding control or environmental considerations) directly into your course, ensuring the training is maximally relevant.

 

Agile Updates: We can quickly update and deploy new training methods or materials as real-world best practices evolve, without being held up by slow, external approval processes.

3. Transparent Due Diligence

 

To make your compliance simple, upon request we provide a complete transparency package for every client. This documentation confirms:

 

  • The qualifications and experience of your specific instructor.

 

  • Our detailed Quality Assurance Policy and internal auditing procedures.

 

 

By selecting us, you are not sacrificing compliance; you are choosing a partner who has simply taken ownership of their own quality, guaranteeing a more engaging, up-to-date, and ultimately more effective training experience for your people.

Quality Assurance Policy

Our Commitment to Quality: Self-Regulated Excellence

In a training world often tied up by slow bureaucracy, we chose a better path: self-regulation. This means we take full, proactive ownership of our quality, ensuring you get the most flexible, up-to-date, and effective first aid training available.

We don’t wait for external auditors; we are our own rigorous quality control body.

The Three Pillars of Our Quality Guarantee

1. Expert Instructors, Vetted Continuously

Your team deserves the best. Our quality standards ensure every instructor is an active expert:

  • Dual-Qualified: All trainers hold both a recognized teaching qualification (e.g., Level 3 AET) and a current, advanced First Aid/Clinical qualification.

  • Active Monitoring: We perform regular, unannounced internal audits of every instructor to assess teaching delivery, adherence to learning outcomes, and assessment fairness.

  • Up-to-Date Knowledge: Instructors commit to a minimum of 20 hours of Continuing Professional Development (CPD) annually, keeping their clinical skills and teaching methods sharp.

2. Medically Compliant, Flexible Content

Our freedom from rigid awarding bodies means your content is always current and highly relevant:

  • Clinical Accuracy: Our curriculum is immediately updated to align with the latest guidance from the Resuscitation Council UK and HSE.

  • Bespoke Training: We have the flexibility to seamlessly integrate specific hazard training—from trauma in a construction environment to mental health in an office setting—ensuring the course matches your risk profile, not a generic template.

  • Focus on Confidence: Every course is designed for maximum hands-on practice, moving beyond tick-box compliance to build real-world confidence.

3. Your Due Diligence, Simplified

We understand that, as the employer, you must verify our standards. We make this transparency effortless:

Upon request, we can provide you with a complete Quality Assurance Pack that includes:

  • Evidence confirming our course content meets all HSE-required learning outcomes and guided hours.

  • Documentation detailing our internal instructor monitoring and assessment procedures.

  • Proof of our systematic 12-month course content review cycle.

Choosing us means choosing a partner who is accountable, agile, and totally focused on delivering life-saving competency.

Our Values

We are straight talking

We are decent, and honest. We stand up for what’s right and always own our mistakes.

Inquisitive mindset

We embrace an adventurous, inventive and creative. By relentlessly asking, “What if?” and “Why not?” we push boundaries and stay ahead of the curve.

Fun

We are a warm, fun, and a down-to-earth business. Your concerns are our top priority, and we commit to caring deeply for our customers and fostering a supportive internal community.

challenge the status quo

We challenge the status quo and reject norms, courageously forging our own path. By finding new and exciting ways to to deliver training.

Ready to discuss how our self-regulated model can meet the unique first aid needs of your organisation?

Contact Us